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Frequently Asked Questions



How do i book a my PC or laptop in for repair?
Click on the repairs section of the webiste and fill in the form and choose a collection time to suit you. we will then collect your repair.

Do you offer onsite support?
At the moment we only have two technicians and thus can only offer limited onsite support. If you require more information about this please give us a call or send us an e mail detailing your requirements

What about delivery charges?
Please see the 'delivery information' page for more information.

Do I have to pay upfront?
Local - No. If you order products from the website, we'll deliver them to you and collect the payment then. If you book your machine in for repair, you only need to pay when the machine is delivered back to you.
UK - Yes. If you order products from the website, we'll take payment via our online secure site and have the items delivered to you. We don't currently accept PC repairs from anywhere outside our 'local' area but we can accept laptop repairs. Please contact us for further details

What payment methods do you accept?
Local - At the moment we are only able to accept Cash payments
UK - Any major credit / debit card or Paypal

What if a product is faulty?
if you have a problems with any of the products, contact us as soon as possible by raising a 'ticket' on the website (Contact us page) and we'll contact you with a resolution. If you don't have access to the internet, you can always give us a call

Is there a minimum order value?
No. You could just order 1 ink cartridge at 89p.

How do i place an order?
Once your item(s) have been added to your backet, go to checkout. You will then be asked to enter your postcode (or country if outside UK) to determine delivery options. Once you've entered your name & address, you'll be taken to paypals' secure page to enter your card details. Please note, and we have no record of any of the details you enter on this page except your address and amount paid. If you are ordering for a local delivery, you will instead be given the options of delivery slots. All payment in this case will be taken upon delivery.
If you require a local delivery at a time that is not on the website, please fell free to call us and book over the phone.